*ALL GUN AND AMMO SALES ARE FINAL*
* An adult signature will be required for all sales of airguns & product valued at over $500.00.
You must be 18 years old to purchase on our on-line store. (Must be 21 for certain products).
We do not ship to PO boxes.
There are areas to which Northeast Airguns cannot ship airguns or other products. Certain states and municipalities have established certain limitations, and Northeast Airguns reserves the right not to ship particular products to certain locations. If we determine a product is going to be leaving the country we reserve the right to cancel any orders.
We cannot ship airguns to the following locations:
States: Delaware, Illinois, New Jersey, Rhode Island, District of Columbia
Cities: Boroughs of New York.
You are responsible to determine that no laws or regulations prohibit your purchase or possession of airgun or optics products and that there are no other reasons that you cannot legally purchase or possess the product.
We do not ship optics, night vision, etc. out of the United States.
Pre-ordered items will ship as soon as possible. If you ordered both in-stock and marked backordered products we will typically wait to ship everything together. If you would like us to ship the in stock items first, please call us at 781-435-0042. There might be additional shipping costs for multiple packages.
We always try to fulfill your order as fast as possible. We have provided our minimum expectations for orders. Fulfillment is everything up until the label is put on the box and the carrier picks it up.
In-Stock Accessories - 2-3 business day
In-Stock Guns (no services) - 3-5 business days
Guns with services (scope mounting/sight-in/tuning) - 3-5 business days
We almost always are faster than these times, but sometimes things get busy at the shop. We will always do our very best to get your order out as fast as we can. Please be patient with us!
The order fulfillment times are in addition to the shipping times. Regardless of the shipping method (Standard, Priority or Express) the above fulfillment times do not change. The shipping (once the carrier has the package) will be faster with Priority or Express selections.
***If you order is confiscated by your customs agency, Northeast Airguns is not responsible for the loss, nor will we reimburse you for the cost of the impounded products or their shipping cost.***
Northeast Airguns does ship accessories to a limited number of international countries (no airguns or optics). It is up to you to research and adhere to your local airgun & airgun accessory laws. The website will come up with an error if you are in a country we do not ship to. There are some countries that have specific regulations that we cannot ship certain products to. If you order a restricted product we may have to cancel your order.
We do not ship optics, night vision, etc. out of the United States.
Northeast Airguns Return Policy
*ALL AIRGUN SALES ARE FINAL*
You have 48-hours from receiving your order to report any missing items or physical damage. Please test all your products to make sure they are functioning correctly as soon as possible. We have a 15-day return policy, returns of product must be defective and the refund will be issued in the form of a store credit.
Airguns: We will allow a return of any defective airgun for a store credit refund up to 15-days of delivery. After the 15-day window refunds are still possible, but will require a restocking fee.
If a refund is requested with the gun being in working condition a minimum 25% restocking fee will be assessed and charged.
Northeast Airguns will closely inspect any defective guns that are returned. In the case of customer tampering, incorrect tuning or use we reserve the right to withhold a percentage of the refund.
Restocking Fee: Items that are returned for reasons outside of defectiveness will be subject to at least a 25% restocking fee. This amount may be higher upon evaluation of the situation.
Airgun Warranty Policy:
Manufacturer warranties vary and range from 1 to 3 years. Northeast Airguns is a service center for the airgun brands we sell. In most cases if an airgun needs service it will be returned directly to Northeast Airguns. If we cannot resolve the issue in house we may have you send it to the manufacturer for repair.
Northeast Airguns will cover the shipping cost both ways for warranty work up to 90-days from purchase. After 90-days the customer is responsible for the shipping cost to send the gun in (one-way) and we will cover the return cost after repair.
Please remember that PCP airguns are highly technical products with many moving parts, seals, etc. that will need maintenance over time. There are certain o-rings and parts that are not covered under warranty, but considered routine maintenance (breech o-rings for example).
Due to the complexity of these products there are many times that incorrect use can cause issues. These type of issues can be evaluated and would not be covered under warranty (installing aftermarket power kit parts for example or incorrect tuning).
*Defectiveness includes leaking guns, physical damage, misfiring, non-functioning and abnormal performance. What is defective may be up to interpretation. Northeast Airguns reserves the right to determine if a product is truly defective before issuing a refund.
Accuracy: No airgun manufacturers that we sell have accuracy guarantees.
All optic warranty related issues will be worked with the manufacturer directly. Almost all the optics we sell have a limited lifetime warranty. We have a 15-day return policy and any refunds will be issued in the form of store credit.
Restocking Fee: Items that are returned for reasons outside of defectiveness will be subject to at least a 25% restocking fee.
Please note the reason for your return on a copy of your original invoice and include with your securely packaged items to the following address:
11 Manison St. Stoneham, MA 02180
If you have any questions or concerns, please contact us at (781)435-0042
• We will prosecute fraudulent orders.
•Because of the nature of the products that Northeast Airguns supplies, we must perform an extensive validation of orders. This may include verification of shipping and billing information, phone calls to customers, verification of valid e-mail, cardholder information and cardholder authorization.
• We DO NOT TOLERATE FRAUDULENT ORDERS will be prosecuted to the full extent of the law.
• We reserve the right to speak to only the card holder. If a fraudulent order is suspected we will wish to speak with the card holder and a phone number must be given to us. The cardholder can not call us.
• Order tracking and shipping information is available after an order that has been confirmed, billed to the customer and shipped.